Technical Support
It is our goal at Accutech to support you before, during and after a sale is made. Here you will find a variety of resources designed to familiarize and keep you up-to-date on important information regarding product and solution help. At Accutech we are committed to providing you with complete technical and application support. We provide technical support for all of the products that we sell and we are not only committed to the quality, but also to your complete satisfaction with the products.
You can contact Accutech for help with your equipment any time between the hours of 8am to 5:30pm EST, Monday through Friday. Your can reach the support department by calling 978-562-0154 x230 or 800-879-6576 (US & Canada), emailing at dthurber@accutechinstruments.com or using our fax: 978-568-9085.
Returning Equipment to Accutech
When your equipment needs to be returned for calibration or repair, you will need to receive a Return Materials Authorization (RMA) number. Your RMA number, issued by Accutech's Application Engineering Group, is an important reference for turning your product around efficiently.
To obtain an RMA number, click here, complete and submit the Return Authorization form. We will process your order and reply via e-mail with your RMA number.
When you receive your RMA, write the number on the outside of your shipping carton as well as on any paperwork sent to Accutech. Also refer to this number when calling with questions.